Troubleshooting

Connectivity and network

If your screen appears as "offline", it means Fyresign cannot reach the device. This guide walks you through the most common causes and how to fix them step by step.

Content display

Is your screen showing old content, the wrong slides, or has the image frozen? This usually means the screen has not fetched the latest update from Fyresign. This article helps you fin the cause and fix the problem.

Black Screen

A black screen on a digital signage display is one of the most common issues - and in most cases, it can be resolved quickly. This guide explains the most common causes and provides step-by-step instructions to help you identify the problem and get your display back up and running.

Uninstall App on Samsung-Screens

Uninstall App from LG Signage

Content Orientation and Scaling

If your content appears stretched, cropped, or rotated incorrectly on a screen, the cause is usually a mismatch between the slide format and how the screen i physically mounted - or incorrect settings. This guide shows you how to fix both.