Can you deliver internationally?
Yes, Fyresign is a diamond partner of Samsung and a huge distributor for LG screens. We can help you source the correct hardware from partners around the globe, making sure you get the best screens for the best price.
Here are some more questions you might find helpful:
Can you provide bigger screens/LED video walls?
Yes, we can supply screens in all sizes. The largest freestanding screen is 98″, and if you need something bigger than that, we can offer LED walls.
What happens if the internet goes away?
The external players stores the playlist locally on the unit, so it will still display the content even if the internet disappears. Admittedly, it will not receive any updates until it gets online again.
My screen is black, what should I do?
If your screen is black, check that the device is powered and connected to the internet. Turn the display off and on. If you have an external player, turn it off and on, and check the HDMI input. If this doesn’t resolve the issue, please contact us at support, and we will assist you in getting the screen up and running again.
See troubleshooting guide for black screen
Which screens can you provide?
We offer a wide range of screens through our partner, Assist AS, including screens from Samsung and LG. The screens are designed for digital signage and can withstand being powered on for extended periods of time.
Why is my screen showing "No slides active"?
"No slides active" means the screen is ready to be assigned content. Log in to the software, add the desired content to the screen, and click publish.
See our Help Center guide on how to create and assign content to your screen
How do I add a new user?
You can add a new user by clicking Settings in the menu on the left hand side. From there, select User Administration and enter the email address of the new user where it says Invite User. The user will receive an email with a login link and instructions to follow.
Step by step guide on how to invite a new user
How do I get sound on my display?
If the screen has built-in speakers, which most screens do, you can get sound on a specific slide by going into the editing menu of the slide.
Under Settings, choose ON for Sound.
Can we use the screens we already have?
Yes, in most cases. The best way to run Fyresign depends on the model and capabilities of your screen.
For standard TVs, older models, or smart TVs that do not support Fyresign directly, we recommend connecting an external player via HDMI. Depending on the screen, Fyresign can also be run using a dedicated app or directly through a web browser, provided the device supports it.
Not sure whether your screen is compatible? Get in touch with support@fyresign.com and we’ll be happy to help.
I don’t remember my password to log in. What can I do?
Click on “reset password” on the log in site. You’ll get an email to reset your password.
Why is my screen displaying old content?
This might be caused by the display or player being offline. It will continue to display the content it has until it reconnects to the internet. If you have experienced a power outage or lost internet connectivity, it’s essential to check that the device is reconnected.
See troubleshooting guide for content display
Will we receive training in how to use the system?
Once you have become a customer, and have an active account in our software, you will be offered training. This training is conducted digitally.
Do we need a wired network?
No. The external players have built-in support for WIFI. We always recommend using cable as this is always the most stable, but it also works well with a good WIFI. When connecting to a WIFI, you need to have a keyboard and mouse available at setup.
What happens if the internet goes down?
The device will continue to display the same playlist as before the internet interruption, but it won’t receive updates with new content added afterward. However, once the internet connection is restored, it will automatically update with the new content.
Can we test your system?
Yes! We offer a free 14-day, full-feature trial. Just visit https://go.fyresign.com/
Can our systems be integrated with Fyresign?
We have integrations with Google, Facebook/Instagram, Mailchimp, Microsoft with SharePoint, and PowerBI. Whether a specific system can be integrated into our screen solution depends on the availability of good APIs to extract data. Please contact us for inquiries about specific integrations.
Can I display web pages on the screen?
The iFrame slide lets you display websites directly on your digital signage screen. It is useful for showing dashboards, status pages, listings or other external websites that updates automatically from the source.
Keep in mind that not every website can be mirrored in an iFrame. See our Help Center guide to make sure the page meets the requirements.
Which video formats are supported?
The following video formats can be uploaded: mp4, m4v, mkv, webm, mov, avi, wmv, mpeg, flv. Technically, we accept anything that can be uploaded within an hour, but if the video is in the wrong format or too high resolution, we will scale it down to 1080p. Smaller file sizes make the uploading process faster. Ideally, keep it below 500 MiB.
Files over 1,5 GB can’t be uploaded.
Error while playing a video using Youtube
On Youtube, owners of a channel can choose policies that apply to the specific videos. In some cases, it’s not possible to play it externally, and as a result, we can’t display it on the screen either.